FAQs
Q: What makes you eco-friendly?
Our laundry system uses tap water and ozone to create an effective oxidizing solution for cleaning garments, eliminating the need for chemical detergents or hot water. Resulting in less energy use, water waste, and chemical discharge.

Instead of conventional dryer sheets, we use reusable wool dryer balls, with optional essential oils for a natural scent- providing an eco-friendly alternative to artificial fragrances and avoiding greasy residue and waxy buildup often caused by traditional dryer sheets.

Additionally, your laundry pickup and delivery is done using an electric vehicle, supporting our commitment to lowering our carbon footprint.
Q: What is O3?
O3, or ozone gas, is a powerful oxidizer that in just 30 seconds, it eliminates 99.9% of common bacteria and germs. Aqueous Ozone serves as a non-toxic, fragrance-free sanitizer, replacing harmful cleaners and promoting health and environmental safety. When O3 is used for laundering purposes it cleans and sanitizes clothes by breaking down dirt, bacteria, viruses, and odors. It enables cold wash temperatures to do the work, leaving no harmful residues as it reverts back to oxygen and water.
Q: Will the essential oils stain my clothes?
No, because essential oils are not technically oils; they are plant-derived extracts.
Q: Are you responsible for damaged clothing?
We take great care with your laundry, but we are not liable for:
-Shrinkage due to fabric type, garment construction, or age
-Holes or tears that occur as part of the normal laundering process
-Color bleeding, which may occur naturally during washing.
-Items left in pockets (we do check, but please double-check your pockets before pickup)
Q: Do you offer refunds or coverage for damaged items?
Yes. For damages not listed above, we will cover up to $35 per garment, with a maximum of $150 per order.
Q: Are there any items you won’t wash?
Yes. For health and safety, we do not accept:
-Laundry infested with bed bugs, fleas, or roaches
-Laundry containing biohazardous materials
-Items with excessive feces, urine, blood, or vomit
-Laundry with excessive pet hair
Q: What services are not included?
We do not offer:
- Ironing
- Lint removal
- Dry cleaning
- Hand washing (other than swim)
Q: What happens if I forget to leave my laundry out?
A $10 missed pickup fee will apply if laundry is not at the designated pickup location.
You’ll receive a reminder text the day before and morning of.
Q: What if my laundry is rejected due to cleanliness or safety issues?
A $20 unsanitary laundry fee will apply. Your laundry will be returned unwashed if it contains unsafe contaminants, unsanitary materials, excessive pet hair

Q: What items do you recommend hanging to dry?

We recommend hang drying:

  • - Structure pieces like dresses and skirts to maintain shape

  • - Delicate fabrics like lingerie to maintain integrity of the fabric

  • - Athletic wear including sports jersey's and swimsuits

  • - Anything special to you

Meet The Team
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Jen

Jen, a stay-at-home mom with a background in hospitality, struggled to find a detergent that didn’t irritate her kids’ skin—even scent-free and natural options fell short. After trying baking soda, vinegar, and premium products without success, she discovered a detergent-free laundry system in 2020. Skeptical at first, she gave it a try and was quickly impressed.

Cece

Cece is an expert in folding fitted sheets and a certified aromatherapist. Her passion for healthy living, eco-consciousness, and natural remedies led her to pursue online courses to deepen her understanding of the health benefits of essential oils.

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